Contact Us

Whether you’re curious about how Red Fifteen Media can work with you, or you’d like to know more about what we do, we’d love to chat with you.

Contact Info

Our Office

94 Monkton Road, York, YO31 9AS North Yorkshire, United Kingdom.


Open Office Hours

M-F: 8am – 6pm
S-S: Closed


Get in Touch

(0330) 229 0519

Call: (0330) 229 0519

We Can’t Wait to Make Your Ideas a Reality

Get In Touch

How to Login to The My Account Area

We begin to log in at the My Account Home. https://red15.media/account
This is the Login Page for the My Account Area. It contains a line for the email address and a password. They are different than the login details for your cPanel.

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Creating and Managing Support Tickets in the Customer Area

Support tickets are a great way of communicating with us when you are looking for support, such as having questions answered, reporting problems, or asking for assistance. The ticket system leaves a paper trail for both you and us to follow so that we both know that the issues were resolved. It also gives you a record of the answer, in case the problem arises again. Then all you need to do is look at the tickets, and you have your answer already!

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cPanel or My Account?

Where do I go to do ????
Do I need to go to my My Account Area or my cPanel??

Sometimes it is hard to figure out where you really need to go to do things. Most people get confused at one time or another, so here is a little refresher that may help you remember the right direction to take when you are trying to pay your hosting bill, or edit your web site, or read your email, or well, to do just about anything associated with your web site.

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