94 Monkton Road, York, YO31 9AS North Yorkshire, United Kingdom.
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M-F: 8am – 6pm
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(0330) 229 0519
Call: (0330) 229 0519
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How to Login to The My Account Area
We begin to log in at the My Account Home. https://red15.media/account
This is the Login Page for the My Account Area. It contains a line for the email address and a password. They are different than the login details for your cPanel.
Creating and Managing Support Tickets in the Customer Area
Support tickets are a great way of communicating with us when you are looking for support, such as having questions answered, reporting problems, or asking for assistance. The ticket system leaves a paper trail for both you and us to follow so that we both know that the issues were resolved. It also gives you a record of the answer, in case the problem arises again. Then all you need to do is look at the tickets, and you have your answer already!
cPanel or My Account?
Where do I go to do ????
Do I need to go to my My Account Area or my cPanel??
Sometimes it is hard to figure out where you really need to go to do things. Most people get confused at one time or another, so here is a little refresher that may help you remember the right direction to take when you are trying to pay your hosting bill, or edit your web site, or read your email, or well, to do just about anything associated with your web site.